This week I had the opportunity to attend Managerial Effectiveness training in my office. Part of this training, we were taught four steps to saying No. You might find them interesting too. Here you go….
Listen to the request
Make sure you understand the request completely before coming to a hasty conclusion. Ask questions if you need any clarification.
Say “no” immediately
You do not need to justify your decision. If you start doing so, you will be prolonging the conversation unnecessarily
Give a reason for your refusal
Without giving a reason, you may come off as uncooperative or hostile. A clear and honest reason will be sufficient, you do not need to argue with the other party.
Offer to find an alternative
Let the other party know that you will try to help them but you are unable to perform the entire request
“If something makes you feel uncomfortable or if you feel the request is unreasonable, then it is your prerogative to refuse”
Always remember that you are not saying “no” to the whole person, but only to part of the relationship which makes you feel uncomfortable.